Privacy Policy

Last updated: January 29, 2026

JELLA™ operates this store and website (the “Services”). We are powered by Shopify.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or contact us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control for personal information matters.

Please read this policy carefully. By using our Services, you agree to the practices described here.

What Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified data.

We may collect the following types of personal information:

• Contact details – name, address, billing address, shipping address, phone number, and email
• Financial information – payment card details, transaction information, and payment confirmation
• Account information – username, password, preferences, and settings
• Transaction information – items you view, add to cart, purchase, return, or cancel
• Communications – information you send us (for example, support messages)
• Device information – IP address, browser type, device identifiers, and network information
• Usage information – how and when you use our website

Where We Get Personal Information

We collect personal information from:

• You directly – when you create an account, place an order, or contact us
• Automatically – through cookies and similar technologies when you use our website
• Service providers – companies that help us run the store (for example, payment processors)
• Partners and third parties – when allowed by law

How We Use Your Personal Information

We use your information for these purposes:

• To provide and improve the Services – process orders, arrange shipping, manage your account, remember your preferences, and improve your shopping experience
• Marketing and advertising – send you promotional emails or show relevant ads (you can opt out at any time)
• Security and fraud prevention – protect your account and prevent unauthorized activity
• Customer support – respond to your questions and requests
• Legal reasons – comply with laws, respond to legal requests, or enforce our policies

How We Share Personal Information

We may share your information in these situations:

• With Shopify and other service providers who help us run the store (payment, shipping, customer support, etc.)
• With marketing partners for advertising purposes (you can opt out of targeted advertising by clicking here.
• When you ask us to share it (for example, to ship a product)
• With our affiliates
• In connection with a business transaction (merger, sale, etc.) or when required by law

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to provide and improve its services. Some of this data may be processed outside your country.

You can learn more in the Shopify Consumer Privacy Policy: Click here
You can also exercise your rights at the Shopify Privacy Portal: Click here

Third-Party Websites

Our website may contain links to other sites. We are not responsible for their privacy practices. Please review their policies before providing any information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention

No security system is perfect. We take reasonable measures to protect your information, but we cannot guarantee complete security.

We keep your personal information only as long as needed to provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request deletion of your personal information
• Correct inaccurate information
• Receive a copy of your data (data portability)
• Opt out of the sale or sharing of your data for targeted advertising
• Opt out of promotional emails (using the unsubscribe link)

If you live in the UK or European Economic Area, you may also have the right to:

• Object to certain processing
• Restrict processing
• Withdraw consent (where we rely on consent)

To exercise any of these rights, contact us using the details below.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Email: contact@jellawear.com
Phone: +48 517 840 586
Address: Wawrzyńca Surowieckiego 8/114, 02-785 Warsaw, Poland